PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

SHIPPING & HANDLING : We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, we do pass on all commercial shipping rates. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by weight. This helps us to determine shipping by way of flat rate boxes which we are most accustomed to.

MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of C'Naturelle or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

DAMAGED ITEMS:If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and C'Naturelle immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.

CANADIAN ORDERS -These orders fall in between US and International. Canadian customers are responsible for all duties, taxes, and fees. Transit times may be extended.

INTERNATIONAL ORDERS ARE CURRENTLY SUSPENDED - EXCLUDES CANADA.